Securitas Healthcare LLC: Device Recall

Recall Details

Recall Number

Z-0570-2025

Classification

Class II

Product Type

Device

Recalling Firm

Securitas Healthcare LLC

Status

Ongoing

Date Initiated

11/01/2024

Location

Lincoln, NE, United States

Voluntary/Mandated

Voluntary: Firm initiated

Product Quantity

111 systems

Reason for Recall

Certain software versions will not notify end users of calls initiated by call points with the Arial Emergency and Nurse Call System.

Product Description

Arial Server Software Versions 11.1.4 through 11.1.6, SKU 54305, in conjunction with the Arial Mobile Application or Arial Care Giver Application

Distribution Pattern

Worldwide distribution - US Nationwide and the countries of Canada, Switzerland.

Other Recalls by Securitas Healthcare LLC

• Class II: Risk 12/08/2025
  Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
• Class II: Risk 12/08/2025
  Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
• Class II: Risk 06/20/2024
  There is a risk that alarms will not be received by the Arial Wireless Emergency Call System and premature depletion of the battery.
• Class II: Risk 06/20/2024
  This is a risk that alarms will not be received by the Arial Wireless Nurse Call System and premature depletion of the battery.

View all recalls by Securitas Healthcare LLC →